Intur Food Services is a central kitchen specialized in the design and preparation of gastronomic solutions for events, school canteens and companies, with a clear focus on quality, efficiency and food safety. In a high-volume and highly complex production environment, the company chose to implement a Lean management system with the aim of aligning all teams, improving process control and strengthening people’s involvement in continuous improvement.
A central kitchen with high operational complexity
Intur Food Services operates as a central kitchen specialized in the preparation of food products, combining traditional cooking with industrialized processes to meet different service needs. The production volume and variety of references require precise coordination between processes, people and areas, as well as strict control of day-to-day operations.
This context makes it essential to have a management system that ensures efficiency, maintains quality and adapts quickly to service needs.
The challenge: aligning teams and processes under a shared goal
Before implementing the Lean system, the organization identified the need to align all plants and teams around a common goal, sharing clear working criteria and a unified approach to continuous improvement.
The goal was not only to produce more, but to identify and eliminate everything that did not add value to the production process, involving people and equipping them with tools to analyze and improve their own work.
Lean indicators as the foundation of the management system
One of the key elements of the project has been the implementation of Lean indicators as a cornerstone of the management system. These indicators make it possible to clearly visualize how processes are performing and to detect inefficiencies, deviations or non-value-adding activities.
Information is no longer scattered and becomes a shared tool, supporting decision-making and guiding improvement actions toward the areas with the greatest impact on productivity and quality.
People involved in continuous improvement
The Lean system implemented at Intur Food Services has helped ensure that all people feel actively involved in the improvement journey. Indicators are not used only to measure results, but also as a tool for communication and alignment between teams.
This approach has strengthened employee engagement and encouraged greater autonomy, as teams have clear information to understand their process, identify improvement opportunities and participate in defining solutions.
Lean as a system, not a one-off initiative
At Intur Food Services, continuous improvement is understood as an integrated management system in day-to-day operations, not as a set of isolated actions. The use of Lean indicators allows processes to be analyzed systematically, improvements to be prioritized and progress to be made steadily toward a more efficient and controlled operation.
This approach helps consolidate a culture in which measuring, analyzing and improving are a natural part of daily work.
Does your organization need a management system that helps you visualize processes, align teams and eliminate non-value-adding activities?