As part of our 20th anniversary, we spoke with the team at Arcos about how Lean, implemented since 2013 with the support of SGS Productivity, has driven a profound cultural shift. The methodology has expanded across all departments, creating shared goals, teamwork, and a unique way of working built through the involvement of everyone. <\/p>\n\n
Our first contact with Lean was back in 2013. First, through a course at the University of Castilla-La Mancha, and later, thanks to a trip to Asia. We realized there was something very powerful there, but we didn\u2019t know how to implement it. <\/p>\n\n
Without a doubt, Lean has led to a cultural change in how our entire team thinks and works. We now feel more confident when facing future challenges, we have shared goals, we act as a team, and we align our efforts and objectives.
We\u2019ve rolled out the methodology across the entire organization\u2014production, sales, projects, product, logistics, maintenance, IT, procurement, HR, and strategy deployment\u2014getting everyone involved and uniting efforts. That\u2019s the most important part, even more than the economic results, which inevitably follow when you implement Lean this way.<\/p>\n\n
I can\u2019t pinpoint a single key moment\u2014there have been many, and they happen constantly. I could highlight three, though I wouldn\u2019t rank them. <\/p>\n\n
As CEO, it was eye-opening to realize that before the cultural shift began, I didn\u2019t really know how work was being done. Once the methodology was implemented, there was no turning back\u2014improvement becomes infinite<\/p>\n\n
Another key moment was the transformation in the early industrial building projects, where we saw a huge change in day-to-day operations. And finally, it was remarkable when we started to implement Lean principles in other departments because people were asking for it\u2014it was a natural extension. We know we\u2019re improving, and we\u2019re all motivated to keep going. <\/p>\n\n
We came to SGS Productivity through two paths. One was thanks to Tom\u00e1s, Operations Director at Pikolinos at the time. A conversation with him opened our eyes. <\/p>\n\n
The decisive moment, though, was when our entire technical team visited Muebles Royo. It was a wake-up call\u2014we realized how far behind we were and it put us in our place. It was a true lesson. <\/p>\n\n
We\u2019re extremely proud of Agust\u00edn, the SGS Productivity project director working with us. We\u2019ve been working together for over 10 years. What struck us from the beginning was that beyond methodology, order, and the strict recipe of early steps, the real key was focusing on people\u2019s involvement and adapting Lean principles to our reality.
We really value how you\u2019ve become involved in our daily operations, gradually transforming everything until we developed our own Arcos Lean method\u2014built by everyone from the leadership team to front-line staff.<\/p>\n\n
A big part of our success is thanks to Agust\u00edn Pastor and how he\u2019s brought everyone on board. To us, he wears the Arcos jersey. <\/p>\n\n
The people, the patience to look beyond short-term results, and the consistency in applying the Kaizen spirit give us confidence to look to the future with optimism.
As part of our 20th anniversary, we spoke with the team at Arcos about how Lean, implemented since 2013 with the support of SGS Productivity, has driven a profound cultural shift. The methodology has expanded across all departments, creating shared goals, teamwork, and a unique way of working built through the involvement of everyone. <\/p>\n","protected":false},"author":1,"featured_media":27502,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[159,219],"tags":[],"class_list":["post-27505","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-20th-anniversary","category-interviews"],"_links":{"self":[{"href":"https:\/\/leansisproductividad.com\/en\/wp-json\/wp\/v2\/posts\/27505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leansisproductividad.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/leansisproductividad.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/leansisproductividad.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/leansisproductividad.com\/en\/wp-json\/wp\/v2\/comments?post=27505"}],"version-history":[{"count":1,"href":"https:\/\/leansisproductividad.com\/en\/wp-json\/wp\/v2\/posts\/27505\/revisions"}],"predecessor-version":[{"id":27506,"href":"https:\/\/leansisproductividad.com\/en\/wp-json\/wp\/v2\/posts\/27505\/revisions\/27506"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leansisproductividad.com\/en\/wp-json\/wp\/v2\/media\/27502"}],"wp:attachment":[{"href":"https:\/\/leansisproductividad.com\/en\/wp-json\/wp\/v2\/media?parent=27505"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/leansisproductividad.com\/en\/wp-json\/wp\/v2\/categories?post=27505"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/leansisproductividad.com\/en\/wp-json\/wp\/v2\/tags?post=27505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}